Mental Support Rotterdam

My experience at mental support rotterdam was ultimately disappointing, especially for someone seeking help with complex trauma. I was a patient at this clinic for nearly two years. For the first year, I worked with a different therapist, mainly focusing on diagnosis. After receiving my diagnosis and beginning treatment, that therapist quit. I then transitioned to work with Beyza Çalışkan for the remainder of my time at the clinic, intending to continue my treatment plan. Initially, I found Beyza's approach to be inflexible, with an insistence on relaxation techniques that were not beneficial for me. When I tried to communicate this, I felt somewhat dismissed and was even told I was a 'difficult patient' for not responding well to these methods. Despite my consistent feedback that these initial relaxation and body scan techniques were not effective for me, the focus of our sessions largely remained on these methods. While she later attempted to introduce other approaches, they often felt like variations of the same type of technique, none of which truly addressed the root causes of my complex trauma or the dysregulation of my nervous system. This left me feeling that our time was being largely wasted, as the methods she prioritized simply weren't suitable for my unique needs, and my repeated attempts to communicate this were not met with a sufficiently adaptable or trauma-informed response. A particularly concerning incident involved my attempt to discuss a specific, highly impactful memory and current trigger that causes significant daily distress. Despite my preparation and explicit request to focus on this, the therapist dismissed it, stating we 'don't have time for that,' and rushed me through it in five minutes. While she showed some momentary empathy, she did not discuss it further or make any notes, effectively abandoning the issue because she wanted to follow her own predetermined agenda. This rigid adherence to her process directly contradicted the guidance I'd received from the head therapist about my control over my therapy. Later, during a session where a raw trauma memory was unexpectedly accessed, I felt rushed and unprepared due to this prior dismissal of my needs, leading to a severe panic attack. Afterward, the therapist stated, 'this is why you don't do trauma therapy, you are not ready for that,' which felt blaming and undermined my confidence in seeking help for trauma. It was particularly frustrating that she prioritized preparing me for *future* trauma work while dismissing the active trigger causing 90% of my current problems. Following this, I sent a detailed email outlining my feelings of disconnect and emotional turmoil. While she responded quickly, there was no displayed empathy in her reply. In our subsequent meeting, I clearly requested a step back, asking to do therapy less often (every two weeks). Her responses felt more like compliance with my demands rather than a genuine understanding of my need for space. When i suggested to strictly online therapy her agreement felt conditional on an eventual return to the clinic. **It's important to note that after these requests, and in our final two sessions, Beyza seemed more open to discussing things my way and showed more empathy. However, this shift felt like a response to me pulling away, rather than a proactive change in her therapeutic approach.** By this point, the initial damaging experiences the lack of truly trauma-informed preparation, the blame-shifting, and the perceived absence of deep empathy, had already led to a profound and irreversible disconnect for me. My trust was significantly eroded. **Recommendation for others:** If you are seeking therapy for complex trauma, I urge you to thoroughly research your therapist's specific experience and approach *before* committing. Ensure they demonstrate genuine flexibility, prioritize thorough preparation for trauma processing, and communicate with **proactive empathy and a clear understanding of your unique needs**.

Ik loop al jaren bij mental Suport Rotterdam.Ik heb heel veel steun aan deze top mensen. Het is een fijn team die voor hun cliënten klaar staan veel zorg bieden veel steun bieden. Top dat ze er zijn zonder hun had ik niet zo ver gekomen.

My therapy experience was good, however I would recommend to stay away from this practice due to the business team handling invoices. Several instances of misinformation and mishandling regarding my charges occurred- there is a diagnostic/triage invoice charge just to consider you as a patient with information from the GP (at first they said it was an administrative fee even though it was charged with a ‘diagnostic’ code), my invoices were also incorrectly coded for several months, and the mistakes were not brought up until I pressed the team further on my concerns. The business manager wanted to revise the previous invoices and have me pay the remainder of the new charges (even though I’ve already paid them), and they only dropped it because I stated that I am under no obligation to pay the new invoices since it was their mistake and I’ve already paid them. Asking questions and raising concerns regarding my invoices was challenging- no clarity in their responses and also misinformation. Communication was unprofessional and lacks tact especially in a customer service based role. At times, communication got personal from the business manager, which is highly inappropriate. I was expecting more professionalism especially from a psychology/therapy practice.

3 jaar geleden hier geweest voor een intake gesprek wat mij tussen 125 en 150 zou kosten. Deze wee 3 jaar later krijg ik een factuur van 450 euro binnen. Wat inmiddels in gecorrigeerd dan u wel voor de medewerking. Ik heb mijn geld ontvangen met de volgende maandelijkse facturatie