Deeply Disappointing Experience – Poor Screening, No Support, and Major Mismanagement for a High-End Property
Note to readers:
This is a long review. If you’d like to skip the detailed story, scroll to the end for my recommendations for landlords — they could save you a lot of stress and money.
Our experience with Pooters has been deeply disappointing.
About a year and a half ago, we rented out our high-end property through them. The tenants they selected turned out to be completely unsuitable. They claimed it would be two parents and two adult daughters, but it ended up being two adult daughters, one of them with a husband and baby. The house was full of people and activity — totally unfit for a quiet neighborhood.
They also failed to mention they had two large dogs, including a Great Dane that bit a neighbor and attacked two other dogs. Proper screening should have prevented this.
Financially, things were just as bad. The tenants were late with the deposit by six weeks, late with rent almost every month, and constantly tried to change the rental terms.
Our first agent tried to help, even though we didn’t take the management package — and we appreciated that. But when the tenants left, a new agent took over, and communication became terrible — mostly by email, which is completely inefficient.
When they finally moved out, the property had over €10,000 in damages. Despite this, we received no apology or acknowledgment — neither from the new agent nor from the director, Bermon Pooter. We had to hire a lawyer ourselves to understand our rights because the agency offered no real guidance about the deposit, insurance, or repairs.
Thankfully, we had, on our own, an excellent handyman and painter (not from Pooters) who helped us fix the mess efficiently. In contrast, the contractor Pooters sent for one broken window proposed replacing all the windows in the house — completely absurd. It confirmed how unreliable their contacts were.
This experience was financially damaging and emotionally exhausting. We never felt protected or supported. Thankfully, with a new agency and tenant, things are now smooth again.
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🏠 Recommendations for Landlords
1. Choose your agency carefully. Ask how they screen and follow up with tenants.
2. Be selective. For high-end properties, ensure tenants have financial stability and assets — if you end up in court, you’ll have something to claim against.
3. Ask for references from at least the last two places they rented.
4. Set a clear maximum number of occupants.
5. Request transparency. Ask to see full profiles and even short videos of candidates.
6. Plan inspections: one mid-year and one two weeks before move-out.
7. Build your own repair team (handyman, painter, plumber, electrician). Don’t rely on the agency’s contacts.
8. Know your rights:
• You must be copied on communications with tenants.
• You’re entitled to any documents (insurance, damage reports, etc.) otherwise it’s illegal
9. Act quickly if something feels off — seek legal advice early.
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I do not recommend Pooters. Their screening was poor, communication slow, and follow-up almost nonexistent — especially for a high-end property.
I share this review to protect other landlords. Everyone deserves transparency, professionalism, and real support from their agency. Hopefully, this helps others make better, safer choices.
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