MBI Verhuisservice

A True Nightmare I confirmed a move with MBI 14 days prior to the scheduled date. I received a quote that included the pricing and the estimated size of the transport. Additionally, I requested a street lift and assembly/disassembly service, which were both added to the quote. Ten days before the move, I re-confirmed everything. And then things really started to go downhill: One day before the move, I received a call asking to postpone the delivery to the next day due to a lack of available lifts. I refused, so the moving company delayed the move by two hours and (without informing me) increased the lift price from €139/hour to €169/hour. They changed the schedule and pricing just one day before the move. Because of the delay, I began disassembling my furniture myself—almost everything was disassembled. In hindsight, that turned out to be a very smart move. When the movers arrived—in a small AVIS rental van (not a company vehicle)—they were completely unaware that they were supposed to disassemble anything and were unprepared for it. Furthermore, they didn’t bring any tools, despite the quote explicitly stating that they would. Sensing something was wrong, I asked them to confirm that the street lift was on-site. They weren’t even aware that a street lift was needed. Three hours later, after unloading the goods at my new home, one of them informed me that the assembly personnel could only stay for half an hour—for a 160 sqm, 5-person household. I declined the service, yet was still charged for it! Additionally, I was charged for an 8 km trip, while the actual distance between the two addresses is only 3 km (including any return trip). Over the following days, I had to assemble all the furniture myself, which was extremely time-consuming. To top it off, the owner insisted I pay before seeing the invoice. Why? What are you trying to hide?

Great work and was easy moving everything thanks to Miloud and his coworker from one city to another. All was done very fast and a big bonus for it being affordable!(:

Very helpful and flexible movers. Made it easy to move two apartments into another house. Would recommend!

Snelle topservice! Weer of geen weer: deze toppers hebben top werk afgeleverd.