Gruno Vastgoed B.V.

Zeer professioneel en vriendelijk behandeld tijdens de bezichtiging en telefonisch contact

I strongly advise anyone to think twice before renting through Gruno Vastgoed. My entire experience with this agency has been extremely disappointing and unprofessional. - Deposit withheld without proper justification. Despite leaving the apartment according to the agreements, the agency is now attempting to deduct costs for furniture removal — even though I have written proof that the furniture no longer belonged to me. They refuse to acknowledge this and insist on charging me anyway. - Lack of transparency in service cost settlements. For years, I have asked them to provide the legally required documentation for utilities (meter readings, actual invoices, breakdowns). They repeatedly ignored my requests or provided incomplete information. When I finally insisted, they suddenly produced new charges that were never discussed before. - Poor communication. Emails are often ignored, answered extremely late, or answered without addressing the actual questions. Instead of helping tenants, they seem to make everything as difficult as possible. - Unreliable handling of legal obligations. They made several statements about rent regulation and utility costs that contradict Dutch tenancy law. I had to contact legal experts and the Huurcommissie to sort things out — something a normal tenant should not have to do. - General lack of professionalism. My experience is that they do not take responsibility, avoid transparency, and show little understanding of their legal duties. This has been one of the most stressful rental experiences I have had in the Netherlands. Based on my experience, I cannot recommend this agency to anyone.

Binnen 1,5 week geholpen aan een nieuwe woning wat ontzettend snel en knap is in deze krappe woningmarkt. Grote complimenten aan Tygo die mij uitstekend heeft begeleid tijdens dit proces. Goede communicatie i.c.m. daadkracht. Super!