Zon NL

Bijzonder prettig verlopen aankoop- en oplevertraject zonnepanelen en laadpaal. Uitstekende offerte en prima advies, in leuke sfeer tot een deal gekomen. Heel netjes werkende correcte en aardige monteurs die het project hebben geïnstalleerd.

Heel tevreden over de mensen en de procedure bij ZonNL over het plaatsen van onze zonnepanelen!

Ik wil graag mijn waardering uitspreken voor deze firma. Vanaf het eerste contact heb ik een goede ervaring gehad. Ze zijn professioneel, vriendelijk en denken goed mee met de klant. De communicatie verloopt duidelijk en afspraken worden netjes nagekomen.eerste keer meegemaakt allles hebben ze zelf schoongemaakt en waren top mensen gezellig dag van gemaakt leuk om ze gekend te hebben👍 Ik ben erg tevreden over de service en de manier waarop alles is geregeld. Een betrouwbare firma die ik zeker kan aanbevelen!

My experience with this company was ultimately disappointing, and based on it I cannot recommend them. The sales process was very positive. However, after the contract was signed, my salesperson went on vacation without handing over my case to another colleague. As a result, the installation of my air conditioning system was delayed by approximately one month. Unfortunately, this coincided with a heatwave and the fact that we had a one-month-old baby at home. Indoor temperatures reached 30°C, forcing us to temporarily leave our home and stay in a hotel. Delays and human errors can happen, and I understand that not every problem can be avoided. My main concern is how the situation was handled afterward. I asked whether the company could cover the cost of renting a temporary air conditioning unit until the installation could take place, but this was declined. No attempt was made to reprioritize or reschedule other installations, despite the circumstances. The only compensation offered was a 1% discount (excluding VAT) on equipment worth approximately €10,000. This is not taking care of the problems that your errors cause to others. Unfortunately, the execution phase involved several additional issues. The air conditioning installer was scheduled to come on a Sunday but did not arrive, and I was not informed in advance. I spent the entire day waiting at home. The solar panel installation was also postponed by approximately one month. On the rescheduled date, it was canceled again on the day of the appointment. When the solar panels were finally installed, the installation team discovered they were missing the mounting bracket for the inverter. They had to leave to collect the required part and return the following day to complete the work. There were also communication issues between the different teams. We had previously spent around two hours in a planning session determining the installation locations for all equipment. However, when the air conditioning installer arrived, he was unaware of the agreed plan because the information had not been shared with him. Similarly, the solar panel installers concluded that the planned wall for the inverter was unsuitable, requiring us to inprovise on the spot. The one consistently positive aspect of my experience was an employee named Marteen. He was proactive, responsive, and made a genuine effort to resolve the various issues, including outside his normal working hours.