My experience with Domek was ultimately successful, but overall quite mixed. I received the keys to my apartment, and I appreciated the general guidance during the buying process and the flexibility in arranging property viewings. However, considering that the total cost of the service was around €6,700, I expected a much higher level of communication, follow-up and independent advice.
The main issue was that I often felt I had to take responsibility for following up on important matters myself. During the final stages of the purchase, there were several communication and coordination issues that created unnecessary stress, particularly around the notary and other last-minute arrangements. I had also requested that a translator would not be necessary, yet I was still told shortly before the signing that one would be present. Fortunately, this was resolved, but it reflected poor internal communication.
I also expected more comprehensive mortgage advice. I was recommended ING, mainly because of the speed of approval, but I was not presented with a meaningful comparison of different lenders or options. For a service that includes mortgage advice, I expected a more independent and consultative approach.
Another significant concern was the amount of sales pressure. I felt that I was repeatedly encouraged to purchase additional products and services, even after making it clear that I was not interested. This continued even after the purchase was completed, particularly with repeated attempts to sell me life insurance. The final communication was, in my view, unnecessarily aggressive, focusing on the consequences of my potential death and my family being left with the mortgage, and even stating that the message itself constituted evidence that they had fulfilled their advisory obligations. At that point, I explicitly asked them to stop contacting me.
There were also situations where I was repeatedly encouraged to attend the office in person for administrative matters that ultimately could be handled digitally.
In the end, the transaction was completed successfully, but I felt that I had to be much more proactive than I expected in order to keep things moving. For a service costing around €6,700, I expected more proactive communication, better coordination, more comprehensive advice and a much less sales-driven approach.
I am sharing this because my experience was not entirely negative, but it was also very different from the exceptionally positive impression one might get from the other reviews. I think prospective clients deserve a balanced view of the experience.
