Today, Robbie Boelsums called me to yell at me for missing our appointment. I apologized to him 5 times, whilst crying and hyperventilating over the phone, because I genuinely didn't understand what had happened.
He very specifically insisted in English, "I'm not happy with you." "You're wasting my time." and demanded "What is the explanation?" After he hung up: I went through all of my email inboxes and junk folders, Google calendar appointments, SMS text messages, Move.nl pending properties, Copaan.nl viewing confirmations, etc.
Yes, it was my mistake that I missed the appointment. However, he didn't work together to investigate what has gone wrong. On Monday, Daphne had verbally confirmed an appointment for "next Wednesday" over the phone. I didn't realize that it was this Wednesday, upcoming in 2 days. So my aankoopmakelaar, my husband, and I all would have shown up 1 week later, on the incorrect date, completely by my fault.
If Robbie had kept his composure and looked together for a solution? Then he would have realized that this was an honest mistake. If he were a decent human being? Then he would've accepted any one of my five apologies.
I would absolutely not describe him as "gemakkelijk in de omgang en behulpzaam naar anderen". A strong leader sets a good example for others to follow.
I've worked with Founders, Directors, and CEOs for 5+ years. Impaired impulse control is frequently caused by neurological, cognitive, or environmental factors that result in poor decision-making. There's a reason why Founders and Directors are successful long-term, in contrast to CEOs who have a 50% involuntary dismissal rate.
The only reason why I'm giving 5 stars is because Patrick van den Berg immediately took full responsibility for this unprofessional behavior. He clarified that this is not how they wish to conduct their business. Patrick is articulate, calm, and values conscientiousness. Therefore, I'd recommend him to others.
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