Platinum Dakdekkers Haarlem

We had a roof leak in one of our rooms and contacted Platinum about eight months ago. After an initial inspection, they claimed the issue was with the bitumen layer and replaced it, costing us around €2,500. Unfortunately, after the first heavy rain, the exact same leak returned. Since the service came with a guarantee, we contacted Platinum again. What followed was a frustrating and unprofessional experience lasting over three months: 1. Repeated cancellations — Most of their scheduled visits were canceled last minute. 2. Lack of coordination — The workers they sent were never informed of the problem in advance. Each one had a different theory, which only added confusion. 3. One of their own workers stated that the bitumen they installed was of very poor quality, and they replaced it again. We believed the issue was resolved, but the leak returned with the next rain. 4. They asked us to hire a specialist company to investigate using infrared scanning, which we did at an additional cost of €500. That company produced a detailed report identifying potential causes and fixes. 5. Upon receiving the report, Platinum claimed they were not responsible for those issues—despite failing themselves to identify the real cause after months of attempts and charging us €2,500. 6. Only after numerous emails and phone calls did they agree to carry out some of the suggested work—work they had originally requested—yet the leak persisted. 7. A month later, they sent someone (seemingly not even affiliated with Platinum) who convinced us to pay for materials, then disappeared with the money. Platinum later apologized and refunded that amount, but the trust was already gone. Since then, we have had no further communication from Platinum, and the roof leak remains exactly as it was on day one. We are now forced to look for a professional and reliable company to finally address the issue properly. I cannot recommend Platinum under any circumstances. We paid €2,500 and received nothing but delays, poor workmanship, unkept promises, and significant wasted time and energy.

Ricardo kwam zelfs nog even terug om iets kleins af te maken, zonder gedoe

Ik ben ontzettend tevreden over de snelle en vakkundige service van Platinum Dakdekkers. Binnen no-time stonden ze op het dak en leverden uitstekend werk af. Ze werken netjes, communiceren duidelijk en leveren echt kwaliteit. Zeker een aanrader voor iedereen die op zoek is naar een betrouwbare dakdekker!

Topservice! Vriendelijke vakmensen die snel schakelen. Het dak is netjes gerepareerd en voor een goede prijs. Alles perfect verlopen van begin tot eind!!