Staat Makelaars

We hebben zowel ons huis verkocht als gekocht met Arjen van Staat makelaars. Vanaf het begin was dit een hele fijne samenwerking waarbij het contact heel laagdrempelig was en hij met eerlijke en concrete ideeën kwam t.a.v de verkoop. Tevens ging alle afwikkeling vlot en was er gedurende het verkoop proces veel betrokkenheid. Al met al zijn wij heel tevreden over het verkoopproces door de samenwerking met Arjen.

Wij zijn bij Staat makelaars terecht gekomen, doordat wij bij een woning gingen kijken die verkocht werd door Arjen. Vanaf dat moment ging het snel , het gevoel was meteen goed en toen het tijd was om onze woning in de verkoop te doen, was de keuze snel gemaakt. Arjen voelde meteen vertrouwd , was elke dag bereikbaar als het nodig was en heeft bij de koop en verkoop van ons huis enorm geholpen. Als je op iemand kan bouwen is het Staat makelaars en bij ons is dat de ervaring met Arjen !

My experience with Staat Makelaars was very stressful and disappointing. Communication and accessibility were consistently poor. Several interested buyers contacted me directly because the agent was difficult to reach for viewings. Over the course of about a year, there were only three viewings, which significantly limited the selling opportunity. At the start, a relatively high expected sale price was presented. This was later reduced twice, and the final selling price ended up well below the reduced asking price. Since the condition of the house was already known during the valuation visit, this outcome raised serious concerns for me. Based on feedback from other agents I later consulted, the final price was low compared to the area, size, and location of the property. After the sale progressed, the promised support with purchasing another property was not delivered and the level of service declined further. I was especially concerned about the behavior of the agent during the final handover, which I experienced as aggressive, disrespectful, and inappropriate — particularly because it happened in front of my children. As a single mother managing the process alone, I found this conduct even more troubling and unprofessional. Clarification regarding the handover accusations: Only two kitchen cabinets still contained boxes due to a last-minute change of the signing location from Amsterdam to Utrecht just hours before the appointment. This unexpected change created time pressure and confusion. I had no personal transport, could not leave my children alone, and was completing the final cleaning at the same time. My ex-partner only arrived together with the agent at the delivery moment and was not responsible for the handover process. Apart from those cabinets, the house was clean and orderly. The remaining boxes were removed shortly afterward, and the outside trash bins were temporarily full because the scheduled municipal collection day was the same night. I am sharing this clarification because the public statements made about the handover do not fully reflect the actual circumstances. In my view, it is not professional to defend an employee’s conduct by presenting an incomplete or inaccurate picture of the situation. I also dispute the suggestion that I was not financially prepared to proceed with a purchase; I had clearly communicated that I had sufficient equity available for advance payment and additional buying costs. I also find it inappropriate that your public reply included my private circumstances and the full property address. Such details are not necessary to respond to a review and do not reflect professional discretion or respect for client privacy. A business can explain its position without sharing sensitive client information. Based on my experience, I do not recommend this agency, especially for people with limited experience in the housing market or those handling the process alone.

Wij zijn ontzettend tevreden over onze makelaar. Vanaf het eerste contact was de communicatie helder, professioneel en prettig. We voelden ons goed begeleid gedurende het hele proces en geen vraag was te veel. Dankzij de deskundigheid en betrokkenheid is alles soepel verlopen. Absoluut een aanrader!