We had a terrible experience with Koops Makelaardij. As an agency, they are supposed to act as an official mediator between the tenant and the landlord under the lease agreement. However, the moment a dispute arose regarding the return of our security deposit, they completely backed out, refused to mediate properly, and took zero accountability. During the check-out inspection, everything seemed fine, but later they allowed the landlord to unilaterally add a long list of undocumented, unfair financial claims days after the keys were handed over. Instead of protecting the integrity of their own signed reports, they showed a total lack of professionalism and standard procedure. If you are looking for a reliable agency that follows Dutch rental standards and acts professionally when things get complicated, look elsewhere. Highly not recommended.

Ondanks betaalde zoek apps en het hebben van veel huizen accounts, is Koops Haarlem de redder in nood geweest! Super fijn en snel contact, persoonlijke aandacht en de beste begeleiding die ik maar kon wensen voor een starter die nu ze eerste woning heeft :) Ik zou Koops Haarlem aan iedereen adviseren die aan het zoeken is naar een woning, huur en koop. Erg fijne ervaring!

Everything went ultra smooth - from viewing to getting the keys and setting up the utils. Bianca, if you read it, thank you big time!

Ik ben enorm tevreden over de service en communicatie met Chantal. Ze heeft mijn woning succesvol verhuurd. Goede screening van de kandidaten, alles is soepel verlopen. Een echte aanrader om met Chantal en collega’s samen te werken!!